privacy policy

1. About collecting personal information

Sakura Koraku Hotel collects personal information from customers to the extent necessary in order to provide better services to customers. The information we collect includes your name, address, contact information (phone number, email address), reservation details, and payment information.

2. Purpose of using personal information

Personal information collected from customers will be used for the following purposes:

  • Review and manage reservations
  • Check-in and check-out procedures
  • Responding to inquiries
  • Questionnaire surveys to improve services
  • Providing special offers and campaign information (with customer consent)
  • Fulfilment of obligations based on laws and regulations

3. Management of personal information

Customers' personal information is strictly managed after taking appropriate security measures, and is protected from unauthorized access, leakage, loss, and falsification to third parties.

4. Provision of personal information to third parties

Sakura Koraku Hotel will not provide personal information to third parties without the customer's consent, except when required by law. However, in the following cases, personal information may be provided after obtaining the customer's consent:

  • Provision to subcontractors to the extent necessary (e.g. credit card companies, delivery companies)
  • When necessary to fulfill a legal obligation or exercise a right

5. Disclosure/Correction/Deletion of Personal Information

You have the right to request disclosure, correction, or deletion of your personal information. For these requests, please contact the person in charge at the Sakura Koraku Hotel. We will respond promptly within a reasonable range.

6. Changes to the privacy policy

This privacy policy is subject to change as needed. If there are any changes, we will promptly notify you on the hotel's website.

7. Contact point

For inquiries regarding personal information or requests for disclosure/correction/deletion, please contact the following office.

Sakara Kyoto Hotel
Address: 541-2 Furukawa-cho, Higashiyama-ku, Kyoto-shi, Kyoto 605-0026
Phone number: 075-708-5400
Email address: sakara@mail.com